Technical Support

For technical support assistance, see our technical documents or please call us on the available phone numbers listed below.


Technical Documents


The below technical documents present heat loss fundamentals along with basic problems and solutions. Data, charts, and graphics are provided to aid in solving virtually any heating application using electric resistance type heaters.


Heat Loss Calculations and Heater Selection


Electrical Wiring


Reference Data


Additional Support



During Business Hours

Call toll free 800-777-2345 to speak with one of our inside technical sales associates.

Call toll free 800-777-2345 to speak with one of our inside technical sales associates.


After Hours Support

Call 315-437-8100 and you will be directed to an emergency number.

Call 315-437-8100 and you will be directed to an emergency number.